Kroger

Poor manager decision to put in charge this Hispanic lady that doesn't know how to use the system, also doesn't know how to treat people! Her name was Mónica. I was trying to send some money to my sister through Western Union but after 15 minutes I told her to cancel the transaction . I never see so much inefficient and ignorance in one person! She was trying in front of the computer, talking in the phone and also yelling at somebody else! The old guy that always attended me was off today. He always did this transaction in a few minutes . So, managership take care of your loyal customers!

Unfortunately for this location, a brand new, spotlessly clean HEB opened across the street. Because of the competition, the store got a small makeover and the staff clearly has been instructed to be more friendly (until HEB was near opening, that was not the case), which is an improvement. Even with the changes, the store still pales in comparison. The quality of the produce in the produce department has not improved -- the quality is still below average and the section is half the size of HEB's. The store is still cluttered .... especially in the front with bins of sales items. The carts are 5 years pass their prime -- some have rust, the wheels lock up or are misaligned, etc. The other problem is that often the only choice is self-checkout...and half of them are closed a good portion of the day. If there is a lane with a cashier, often there is only one lane. So, it can be time consuming to check out and pay for any groceries since you have to wait. By contrast, despite a perpetually full parking lot and a much larger store, you can get in an out of the HEB across the street pretty quickly without having to wait long to check out between their number of self-checkout stations or a fairly large number of stations with cashiers and baggers.